Privacy Policy and Terms of Use

Last Updated: 13/08/2025

These Terms of Use and Privacy Policy (“Terms”) govern your access to and use of the SalveChat platform (“Service”), provided by SYSCOIN TECNOLOGIA E SERVIÇOS LTDA-ME (“Company”, “we”, “us”, or “our”).

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, you must not use the Service.

1. Eligibility and Scope of Service

1.1. Age Requirement

You must be at least 18 years old to use the Service. By using the Service, you represent and warrant that you meet this requirement.

1.2. Permitted Use

The Service enables communication with contacts and customers via WhatsApp, Instagram, and Messenger. You agree to use the Service in compliance with:

All applicable local, national, and international laws
The terms and conditions of each integrated platform

1.3. User Responsibility

You are solely responsible for ensuring that all messages, content, and data processed through the Service comply with applicable privacy, data protection, and anti-spam regulations, including but not limited to GDPR, CCPA, and LGPD.

2. Data We Collect

We collect the following categories of data when you use SalveChat:

Account Information: Name, email, password, organization details
Communication Data: Messages, comments, and conversations exchanged via integrated platforms
Facebook-Provided Data (if connected): Profile information, page interactions, comments, messages, and metadata authorized by you through Facebook Login or API permissions
Technical Data: IP address, browser type, operating system, usage logs
Billing Information: Payment method details, transaction history

3. How We Use Your Data

We process your personal data for the following purposes:

Service Delivery – To operate, maintain, and improve the SalveChat platform
Customer Support – To respond to inquiries and resolve technical issues
Platform Integration – To enable communication through third-party platforms like Facebook, WhatsApp, and Instagram
Service Improvement – To analyze usage patterns and enhance user experience
Legal Compliance – To comply with applicable laws, regulations, and enforcement requests

4. Legal Basis for Processing (GDPR/LGPD)

We process personal data under the following legal grounds:

Consent – When you grant us explicit permission (e.g., connecting your Facebook account)
Contractual Necessity – When processing is required to fulfill our Service agreement
Legitimate Interests – For improving the Service, preventing abuse, and ensuring security
Legal Obligation – When required to comply with applicable laws

5. Data Sharing and Disclosure

We do not sell your personal data. We share data only in the following circumstances:

With Your Consent – When you explicitly approve sharing
With Service Providers – For payment processing, cloud hosting, analytics, or customer support
As Required by Law – In response to valid legal processes or government requests
For Security and Compliance – To prevent fraud, security breaches, or other harmful activities

6. Data Retention

We retain personal data only for as long as necessary to:

Fulfill the purposes outlined in this policy
Comply with legal and tax obligations
Resolve disputes and enforce agreements

You may request deletion of your account and associated data at any time (see Section 9).

7. Data Security

We implement industry-standard measures to protect your data from unauthorized access, alteration, disclosure, or destruction, including:

Encryption of data in transit and at rest
Role-based access controls
Regular security audits and vulnerability testing

8. Your Rights

Depending on your jurisdiction (GDPR, CCPA, LGPD), you have the right to:

Access – Obtain a copy of the data we hold about you
Rectification – Correct inaccurate or incomplete data
Deletion – Request erasure of your personal data
Restriction – Limit how we process your data
Portability – Receive your data in a structured, machine-readable format
Objection – Opt out of certain processing activities, including marketing
Withdraw Consent – Revoke previously given permissions at any time

Requests can be made by emailing [email protected].

9. Third-Party Integrations

If you connect SalveChat with Facebook, WhatsApp, Instagram, or other third-party services:

We process only the data necessary to provide the Service
Data use will comply with each platform’s developer policies
You can revoke integrations at any time via your account settings

10. Content and Intellectual Property

10.1. Your Content

You retain all rights to content you send or upload via the Service.

10.2. License Grant

By using the Service, you grant us a non-exclusive, worldwide, royalty-free license to process, store, and transmit your content solely to provide and improve the Service.

11. Termination

11.1. By the Company

We may suspend or terminate your account without prior notice if you violate these Terms or applicable laws.

11.2. By the User

You may terminate your account at any time by following the account deletion process in the Service.

12. Changes to These Terms

We may update these Terms periodically. Significant changes will be communicated via email or through the Service. Continued use after changes indicates acceptance.

13. Governing Law and Jurisdiction

These Terms are governed by the laws of Brazil, without regard to conflicts of law. Any disputes will be resolved in the competent courts of Brazil.

14. Contact Us

SYSCOIN TECNOLOGIA E SERVIÇOS LTDA-ME

Email: [email protected]